What is a Snagging Survey ? 

Having chosen a new-build, you have asked your developer to build the home of your dreams. Your home is likely to be the biggest investment of your life, often costing hundreds of thousands of pounds, and a financial commitment for a large portion of your life. Your house is probably going to represent your investment in your future, and maybe the future of your family, or your golden years to come. The snagging survey, therefore, could pick up a serious and costly issue that may be missed or overlooked until your house is out of its warranty period. For personal peace of mind, your snagging survey makes sense, and should be seen as a natural part of your purchasing process, thus money well spent. Your survey could cost as little as £250 depending on the size of your new property. Your snagging survey is based on at least 6 hours of expert time.

 

We recommend you book your snagging survey as soon as you can, once you've moved in to your home. 

Most new-home builders offer a standard 7-10 day visit to pick up any snags that you have found. Developers will often only address cosmetic defects that you have pointed out, within this period. Having a Snagging Survey report, to hand to your developer, can aid the process in getting any defects corrected in an agreed time frame. Understandably, developers want positive 8 week NHBC (National House Building Council) survey results (or similar, depending on your warranty provider), so therefore you will have much more bargaining power with your builder at this stage. It will be more difficult as time passes. 

You can, of course. Technically you can have a snagging survey done at any point during the first two years of living in your new-build home. Your developer must put right any defects reported during this period. It can take longer for issues to be addressed, and it is less likely they will address cosmetic problems as it would be much harder for you to prove when the issues arose. It is also less stressful for defects to be put right, before you live fully in your property.

You will receive an electronic copy of the Snagging Survey report, which you can then forward to your developer. This supports your need for the issues found to be fixed within an appropriate timeframe, ready for you to feel settled in your new home, or for your property to be rentable as soon as possible. Additionally, you will also receive a hard copy of the report to help with de-snagging, (check works done against issues found). We hope this makes this stage of your purchase less stressful. 

A snagging survey report includes: photographic evidence, and detailed technical descriptions of defects; thermal imaging* to check for insulation issues; remedy recommendations and on-going support if needed; 

Please remember some defects might not become apparent until you've been living in your home for a while. Our Snagging Survey, obviously,  cannot pick up defects which develop with time. From the day you move in, however, your developer has a duty to resolve any defects that could appear in the first two years. 

Your developer should provide you with contact details for their customer service department. 

Once you've lived in the property for more than two years and if you notice something major is wrong, you can make a claim under the 10-year warranty, which covers building defects on new-build homes.  Most warranty providers also provide a resolution service that you can use, if you have a dispute with your developer over problems with your home.

A snagging survey is also very useful for an extension on your established property, or any major renovation project.

Snagging services are ideal for property investors too. It is much better for a snagging service to find that your new buy-to-let has significant faults, than it is for your new tenant to find them! It protects you, your property, and your relationship with your tenant.

If you have already moved in, and are having snagging issues with your builder or developer, then a professional snagging report can help support your request for work to be rectified. Contact us to discuss how we can help.